You Don’t Know What You Don’t Know

When something goes wrong in your house, you might think you know what it is. For example, when there is no heat, it’s simple, right? “The heater’s broke.” But what is really wrong with it There could be multiple things contributing to the problem. “This is so true with ‘No Heat’ calls,” says Steve Labbe. “It could be the hot-water cutoff, or a wiring problem. Even your service technician doesn’t really know until he or she follows the ‘rabbit trail’ to locate what’s happened in your particular situation.”

Case of the Drafty, Old House

Steve shared an example of not knowing what you don’t know. A call came into the shop from the owner of a drafty, old house built in the early 1900s. The owner concluded he needed a new heating system. Steve asked him if he had done an energy audit on the house. “Nope,” was the response. Steve noted that the audit often points out common heat loss issues unrelated to the heating system, such as with windows, doors, and insulation. In this case, Steve’s investigation identified that the problem was not with the heating system. His team provided less-costly suggestions, which made more sense than buying a new system. The customer appreciated Steve’s honesty and help.

Case of Conserving Energy with Frozen Pipes

In another case, a homeowner decided the way to save on heat energy costs was to close off the upstairs of his 2-story house. Unfortunately. he didn’t know about the necessity of convection heat keeping the water pipes upstairs from freezing. When the “No-Heat” call came into Paradigm, Steve’s team realized what had happened – all pipes upstairs were frozen. Unfortunately, for the homeowner, the repairs were rather expensive.

Trust Factor

When there is a problem with your plumbing, heating, air conditioning, or electrical system, whether you think you know the answer or not, most customers are weary about calling in the professional. Can you trust your service provider?

When there is a problem with your plumbing, heating, air conditioning, or electrical system, whether you think you know the answer or not, most customers are weary about calling in the professional. Can you trust your service provider?

You need a service professional who has your interest at heart and recognizes your need for clear answers and the importance of finding a solution that fits your budget. This usually requires some patience since the technician typically won’t know the full extent of the problem until doing an assessment. At Paradigm, we believe in being thorough while also being cost-conscious. Our professional team:

  • Assesses the extent of the problem,
  • Presents your solution options, and
  • Does the necessary work while keeping a close eye on our time and materials

Steve adds, “We know it’s hard to trust somebody working on your things and in your house. But trust works both ways. You want somebody who is experienced and will do the job the right way, at the right price. And we want customers who will let us do the job the way our experience and training guides us.”

Steve adds, “We know it’s hard to trust somebody working on your things and in your house. But trust works both ways. You want somebody who is experienced and will do the job the right way, at the right price. And we want customers who will let us do the job the way our experience and training guides us.”

If you would like to supplement “what you know” with Paradigm’s professional assessment of your home issue, give us a call.

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2020/05/26